The Commission is now operating in accordance with the Caretaker Conventions pending the outcome of the 2025 federal election.

Better together: Transforming healthcare complaints processes

Join us for our latest Person-centred Care in Practice webinar, featuring insights from Metro South Health on their inclusive and person-centred complaints and compliments system.

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Register now to learn about an innovative redesign project focused on improving user-friendliness and equity of access to the complaints and compliments system. This webinar will also explore the importance of integrating consumer partnerships in clinical governance to support meaningful partnerships as the central principle of a health service.

There will also be an opportunity to engage in a live Q&A session.

Register now

Webinar: Better Together: Transforming healthcare complaints

Date: Wednesday, 2 April
Time: 11:00 am – 12:00 pm AEDT

Panellists:

  • Nicola Rogers | Principal Consumer Liaison Advisor (Advanced Clinical Lead) | Metro South Health
  • Jodie Nixon | Consumer Partnership Manager | Metro South Health
  • Warren J Stubbs | Consumer Partner | Metro South Health
  • Anna Voloschenko | Consumer Partner | Metro South Health
  • Anna Flynn | Program Director, Partnering with Consumers | ACSQHC

More information

Visit safetyandquality.gov.au/pcc or email partneringwithconsumers@safetyandquality.gov.au

Topics
Partnering with consumers
Person-centred health care
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