Make a complaint about the Commission

This form is for complaints about the Commission. It is not for complaints about experiences with health service providers.

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The Commission works on national improvements in safety and quality and we recognise that feedback is essential to improving care.

The Commission is not responsible for the delivery or the operation of healthcare services. Complaints about healthcare services should be directed to the provider or relevant authority. If you are unhappy with the response to your complaint, you may contact your state or territory health complaints authority.

Further advice is available on the our website:

If you have a complaint about your health care provider please go to the relevant authority in your state.

Which aspect of the Commission’s work is the subject of your complaint?

 

Your details

The Commission will only respond to complaints where the complainant’s identity can be verified and the complainant is contactable. Your identity will be verified by email. 

 

Your complaint

Please attach any documents that may help us investigate your complaint
One file only.
256 MB limit.
Allowed types: txt, rtf, pdf, doc, docx, odt, ppt, pptx, odp, xls, xlsx, ods.

On receipt of your complaint you will receive an acknowledgement and you will be contacted to verify your identity.

Your complaint will then be investigated against the Commission's principles, policies and procedures by a senior staff member independent of the area of the complaint.

A final determination of your complaint will be provided to you by the Commission's Chief Operating Officer or his or her delegate. We will endeavour to finalise this process within 30 days of receipt of the complaint.

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