Clinical Governance Framework: Safe environment for the delivery of care

Patients and consumers

• Provide feedback, complaints and compliments about experiences of the environment of the health service organisation, including
  • participating in patient experience surveys
  • communicating with the organisation about any opportunities for improving the environment
  • communicating with the organisation about potential safety and quality risks
• Consider being involved in quality improvement projects within the health service organisation

Clinicians

• Contribute to planning and development activities regarding the environment of the health service organisation
• Provide clinical care within the parameters of this environment
• Maintain vigilance for opportunities to improve the environment
• Ensure that identified opportunities for improvement are raised and reported appropriately

Managers (including clinical managers)

• Coordinate and oversee planning and development of the health service environment to support safety and quality
• Engage with clinicians on the environment of the health service organisation
• Allocate appropriate resources to ensure that the environment supports safety and quality
• Respond to identified concerns about the environment

Governing bodies

Ensure that the environment of the health service organisation promotes safe and high-quality care