APS6 LMS Instructional Designer and Administrator, ICT

The Information and Communications Technology (ICT) Team is responsible for managing the ICT infrastructure used to support the work of the Commission. The infrastructure includes websites, servers, a data warehouse, web applications, mobile applications, Learning Management Systems and physical equipment. The team is responsible for the ongoing maintenance, issues resolution and security of these assets.

Duties of the LMS Instructional Designer and Administrator will include, but are not limited to, the following:

1. Create, configure, generate and schedule LMS reports for client organisations, courses, and for the Commission, including creating feedback and evaluation surveys using Alchemer and the existing feedback and evaluation reports in Moodle.
2. Create certificates and triage certificate issues.
3. Manage courses by creating and updating course pages, adding SCORM courses, updating bespoke SCORM courses.
4. Conduct thorough needs analysis for modules to identify learning needs and determine learning objectives and outcomes.
5. Apply best practice adult learning theory and instructional design models and principles to create learning programs, content, and tools that most effectively help learners achieve the learning outcomes.
6. Create new courses using Articulate 365 Storyline and Rise, utilising the quiz activity, book activity, video and audio and other LMS activities.
7. Stay current with emerging educational technologies and trends to enhance learning experiences.
8. Create program evaluation tools to measure impact and continuously improve learning solutions.
9. Manage and maintain the LMS platform, including creating and updating user accounts, managing user data and content, and ensuring the accuracy and completeness of LMS records.
10. Manage the LMS site, including update of graphics and text, updates, adding new pages and working with assets on the Shared Learning Platform connected to the site.
11. Assist with onboarding organisations to use the Shared Learning Platform by assisting organisations with enquiries and assisting with user issues on the platform.
12. Provide high-quality technical support and assistance to users of the Learning Management System (LMS), including responding to queries, resolving issues, and troubleshooting technical problems. Manage LMS content by organising and maintaining storyboards, ensuring storyboards are aligned with the content on the site, and planning and maintaining a site course matrix to establish when updates are required.
13. Maintain, update and edit website content using a content management system, and perform ad hoc analytics reporting, as required.
14. Collaborate with team members and other program teams within the Commission to support the work of the team.
15. Support and contribute to the Commission’s IT policies, procedures, guidelines, and business continuity plans.
16. Other duties as required by the Commission.

The successful candidate will have:

• Strong experience administering learning management platforms and other web-based technology solutions.
• Proven ability to work with subject matter experts, applying best practice adult learning theory and instructional design models and principles to create learning programs, content, and tools that most effectively help learners achieve the learning outcomes.
• Strong relationship management skills including customer service experience with both stakeholders and learners.
• Highly developed organisational skills to plan and track support, updates and maintenance.
• Strong problem-solving skills to analyse issues and identify solutions.
• Strong oral and written communication skills including demonstrated ability to prepare high quality documents and submissions, present to a range of audiences, and explain complex technical issues simply.

To apply for this position, please complete an application form and upload: 

• A CV summarising your relevant experience and qualifications.
• A two-page cover letter broadly addressing your suitability against both the position description and selection criteria.

Candidates must be Australian citizens to be eligible to apply.

Please note: All staff are required to provide evidence of a COVID-19 primary vaccination course, which is the first two doses of a Therapeutic Goods Administration approved or recognised COVID-19 vaccine.

Questions about the role can be directed to Peter Mercer (02) 7232 5432.

Closing date for applications is close 11.59pm Australian Eastern Standard Time (AEST), 27 January 2025.