Fact sheet - Developing a model of care for a digital mental health service
Service providers implementing the National Safety and Quality Digital Mental Health Standards are required to have a clearly described model of care that outlines the way a digital mental health service is to be delivered. This fact sheet describes the key elements to include in a model of care.
The fact sheet outlines the key areas a model of care should cover including:
- The purpose and intent of the service
- The context in which the service operates
- The intended service user demographic
- The level and mechanism to involve service users in the design, implementation, delivery and evaluation of the model of care
- An outline of the evidence that supports the model of care
- Principles to ensure all communications are safe and effective
- Processes to identify service users at risk of harm and the strategies in place to prevent and manage these risks
- Systems to recognise and respond to acute deterioration in the mental state of service users
- The process for referral to follow-up services
- Mechanisms for monitoring and evaluating the performance and effectiveness of the model of care and who is responsible for these processes.
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