Literature review on patient experience in primary health care
Patients, consumers and carers provide a unique perspective of the care provided. Evidence suggests that improving patient experience can improve clinical outcomes. Primary health care (PHC) sector provides a range of services for the prevention and management of acute and chronic conditions. Gathering patient feedback is imperative for continuously improving the quality of care in PHC.
Literature review to understand the current approaches, tools and use of patient experience in the primary care sector.
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