Partnerships in healthcare governance, planning, design, measurement and evaluation
Planning for comprehensive care
Safe environment
The user guide has been developed to support health service organisations implement the six Aboriginal and Torres Strait Islander health related actions.
Governance, leadership and culture
The governing body has ultimate responsibility for the safety and quality of a health service organisation. Setting priorities for the health service organisation, including priorities for its Aboriginal and Torres Strait Islander consumers, is one way a governing body can direct effort and resources to improve care.
Establish processes to accurately identify and record Aboriginal and Torres Strait Islander status.
Safety and quality training
Organisational leadership
We, the Australian Commission on Safety and Quality in Health Care, acknowledge the Traditional Owners and Custodians of the lands on which we work, and pay our respects to Elders past, present and emerging.
Building effective and ongoing relationships with Aboriginal and Torres Strait Islander communities, organisations and groups that represent or service this population.
The Commission has developed culturally appropriate resources with Aboriginal and Torres Strait Islander peoples to provide useful information about having a colonoscopy procedure.
The Commission has developed culturally appropriate resources for Aboriginal and Torres Strait Islander peoples to raise awareness of sepsis.
Providing a supportive environment and clear processes for the workforce to explore the cultural needs of Aboriginal and Torres Strait Islander patients can be a significant step towards the development of a safe and respectful organisation, where patients, their families and other community members can feel comfortable to engage with and receive care.
A welcoming environment in a health service organisation is about creating a place where Aboriginal and Torres Strait Islander people feel safe, comfortable, accepted, and confident that they will be respected, will be listened to and will receive high-quality care.
Under direction of the governing body, the health service organisation ensures that the agreed priorities to improve Aboriginal and Torres Strait Islander health are implemented.