Final report of the Open Disclosure Review Committee in response to the recommendations of the NSW Ombudsman 2012 Publication, report or update
Better Practice Guidelines on Complaints Management for Health Care Services 2004 Guide, user guide or guidelines
Key differences between the Australian Open Disclosure Framework and the Open Disclosure Standard 2013 Publication, report or update
Australian Hospital Patient Experience Question Set (AHPEQS): Summary of development and testing 2017 Publication, report or update
Middle ear infection: should my child take antibiotics? 2023 Guide, user guide or guidelines This decision aid can be used with your doctor to help you decide whether to use antibiotics when your child has a middle ear infection.
Summary: Engaging patients in communication at transitions of care 2015 Publication, report or update Summary of Engaging patients in communication at transitions of care report.
Clinical governance for managers and clinician managers 2017 Fact sheet or brochure The purpose of this fact sheet is to identify the clinical governance roles and responsibilities of managers and clinician managers.
Patient-clinician communication: An overview of relevant research and policy literatures 2013 Publication, report or update Report summarises research and policy (1976-2012) that address patient‐clinician communication.
What is health literacy? - Infographic 2015 Poster or graphic These two infographics illustrate the importance of health literacy and how it shapes people’s health and the safety and quality of health care.
Presentation by Vicki Biro and Fiorina Mastroianni - Illawarra Shoalhaven LHD - Health literacy workshop 2014 2014 Presentation
Open disclosure of things that don’t go to plan in health care: A guide for patients booklet 2013 Guide, user guide or guidelines
National Safety and Quality Health Service Standards (second edition) 2021 Publication, report or update This document presents the second edition of the National Safety and Quality Health Service (NSQHS) Standards released in November 2017 and updated in May 2021.
National Consensus Statement: Essential elements for safe and high quality paediatric end-of-life care 2016 Publication, report or update
Media Release: Health Ministers endorse new approach to end-of-life care in hospitals 2015 Media release
Implementing the Comprehensive Care Standard: Essential elements for delivering comprehensive care 2018 Publication, report or update
