National Standards
State and territory health department contact details
State and territory health departments regulate accreditation.
The Australian and state and territory Departments of health are responsible for regulating the Australian Health Service Safety and Quality Accreditation (AHSSQA) Scheme. This means they are responsible for:
- Mandating the standards that health service organisations must be assessed against
- Overseeing the accreditation scheme content
- Receiving relevant accreditation data
- Escalating responses where the NSQHS Standards are not met.
If unsure of your health service organisation's accreditation requirements, contact your state and territory health department that regulates accreditation.
ACT
Australian Capital Territory
Public and private hospitals, day procedure services and dental services
Health Protection Service
Phone: 02 5124 9700
Email: hps@act.gov.au
Web: ACT Health
NSW
New South Wales
Public hospitals, day procedure services and dental services
Clinical Excellence Commission
Email: CEC-GovernanceandAssurance@health.nsw.gov.au
Private hospitals and day procedure services
Private Health Care Unit, Legal and Regulatory Services Branch, NSW Ministry of Health
Phone: 02 9424 5955
Email: MOH-PrivateHealthCare@health.nsw.gov.au
NT
Northern Territory
Public and private hospitals, day procedure services and dental services
Department of Health
Clinical Excellence and Patient Safety Unit
Phone: 08 8999 2835
Email: SafetyandQuality.DoH@nt.gov.au
Web: https://health.nt.gov.au/
QLD
Queensland
Public hospitals and day procedure services
Patient Safety and Quality
Phone: 07 3328 9430
Email: PSQ_Corro@health.qld.gov.au
Web: Queensland Health
Private hospitals and day procedure services
Private Health Regulation, Chief Health Officer Branch
Phone: 07 3708 5325
Email: Private_health@health.qld.gov.au
Web: Queensland Health
SA
South Australia
Public hospitals, day procedure services and dental services
Private hospitals and day procedure services
Health Licensing Unit
Email: health.licensing@sa.gov.au
Phone: 08 8463 6134
TAS
Tasmania
Public and private hospitals, day procedure services and Non-Emergency Patient Transport (NEPT) services
Regulation
Contact: Rhonda Smith
Phone: 03 6166 3856
Email: rhonda.smith@health.tas.gov.au
Web: Department of Health Tasmania
VIC
Victoria
Public health services
Department of Health
Commissioning, Performance and Regulation
Email: accreditation@health.vic.gov.au
Web: Department of Health
Public dental services
Dental Health Services Victoria
Contact: Sarah Carter
Phone: 03 9341 1187
Email: sarah.carter@dhsv.org.au
Web: Dental Health Services Victoria
Private hospitals, day procedure services
Ross O'Brien
Senior Clinical Adviser
Private Hospitals and Day Procedure Centres
Regulatory, Risk, Integrity & Legal
Department of Health | 50 Lonsdale Street, Melbourne VIC 3000
Phone: 03 9456 4403
Email: PrivateHospitals@health.vic.gov.au
WA
Western Australia
Public and private hospitals, and private Class A day hospitals
Licensing and Accreditation Regulatory Unit
Accreditation of public and private healthcare facilities
Mobile: 0455 490 930
Contact: Principal Consultant, Accreditation
Email: LARUAccreditation@health.wa.gov.au (preferred method of contact)
ACT
Australian Capital Territory
Public and private hospitals, day procedure services and dental services
Health Protection Service
Phone: 02 5124 9700
Email: hps@act.gov.au
Web: ACT Health
NSW
New South Wales
Public hospitals, day procedure services and dental services
Clinical Excellence Commission
Email: CEC-GovernanceandAssurance@health.nsw.gov.au
Private hospitals and day procedure services
Private Health Care Unit, Legal and Regulatory Services Branch, NSW Ministry of Health
Phone: 02 9424 5955
Email: MOH-PrivateHealthCare@health.nsw.gov.au
NT
Northern Territory
Public and private hospitals, day procedure services and dental services
Department of Health
Clinical Excellence and Patient Safety Unit
Phone: 08 8999 2835
Email: SafetyandQuality.DoH@nt.gov.au
Web: https://health.nt.gov.au/
QLD
Queensland
Public hospitals and day procedure services
Patient Safety and Quality
Phone: 07 3328 9430
Email: PSQ_Corro@health.qld.gov.au
Web: Queensland Health
Private hospitals and day procedure services
Private Health Regulation, Chief Health Officer Branch
Phone: 07 3708 5325
Email: Private_health@health.qld.gov.au
Web: Queensland Health
SA
South Australia
Public hospitals, day procedure services and dental services
Private hospitals and day procedure services
Health Licensing Unit
Email: health.licensing@sa.gov.au
Phone: 08 8463 6134
TAS
Tasmania
Public and private hospitals, day procedure services and Non-Emergency Patient Transport (NEPT) services
Regulation
Contact: Rhonda Smith
Phone: 03 6166 3856
Email: rhonda.smith@health.tas.gov.au
Web: Department of Health Tasmania
VIC
Victoria
Public health services
Department of Health
Commissioning, Performance and Regulation
Email: accreditation@health.vic.gov.au
Web: Department of Health
Public dental services
Dental Health Services Victoria
Contact: Sarah Carter
Phone: 03 9341 1187
Email: sarah.carter@dhsv.org.au
Web: Dental Health Services Victoria
Private hospitals, day procedure services
Ross O'Brien
Senior Clinical Adviser
Private Hospitals and Day Procedure Centres
Regulatory, Risk, Integrity & Legal
Department of Health | 50 Lonsdale Street, Melbourne VIC 3000
Phone: 03 9456 4403
Email: PrivateHospitals@health.vic.gov.au
WA
Western Australia
Public and private hospitals, and private Class A day hospitals
Licensing and Accreditation Regulatory Unit
Accreditation of public and private healthcare facilities
Mobile: 0455 490 930
Contact: Principal Consultant, Accreditation
Email: LARUAccreditation@health.wa.gov.au (preferred method of contact)