Systems are in place for effective and coordinated communication that supports the delivery of continuous and safe care for patients.

Essential information is documented in the healthcare record to ensure patient safety.

Systems to effectively communicate critical information and risks when they emerge or change are used to ensure safe patient care.

Processes for structured clinical handover are used to effectively communicate about the health care of patients.

Systems to maintain the identity of the patient are used to ensure that the patient receives the care intended for them.

Leaders of a health service organisation set up and maintain systems and processes to support effective communication with patients, carers and families; between multidisciplinary teams and clinicians; and across health service organisations. The workforce uses these systems to effectively communicate to ensure safety.

Documentation of information

Communicating critical information

Communicating critical information

Clinical handover

Clinical handover

Correct identification and procedure matching

Correct identification and procedure matching

Organisational processes to support effective communication

Partnering with consumers

Applying quality improvement systems

Integrating clinical governance