The Guide provides practical advice on how to implement the Digital Mental Health Standards to improve safety and quality and ensure the best possible service is provided.
Working with the Standards
The Guide explains step-by-step each action of the Standards and their intention. It includes key tasks to help service providers meet the actions, together with examples of evidence a service can use to show how they are implementing the Standards. The Guide features reflective questions to help services evaluate how they are currently meeting the Standards and lists useful resources for further information and support.
Background
The Digital Mental Health Standards, launched in 2020 in response to increased use of mental health services over digital channels, aim to improve the quality of digital mental health service provision, and to protect service users and their support people from harm.
The Guide was developed by the Commission’s former Senior Clinical Advisor, Dr Peggy Brown AO, in consultation with clinicians, consumers and carers, digital mental health service providers and accrediting agencies. It has been reviewed by a wide range of stakeholders including experts in privacy and cyber security, digital technology, public health ethics and clinical safety.
More information
The Guide will be supported by fact sheets, webinars and resources to be released throughout 2022.
You can download the NSQDMH Standards – Guide for service providers from www.safetyandquality.gov.au/dmhs.
Contact the Commission at:
- dmhs@safetyandquality.gov.au for more information about implementing the Digital Mental Health Standards
- AdviceCentre@safetyandquality.gov.au or
- phone 1800 304 056.