This fact sheet describes how you can support your staff, through education and training, to better understand and address health literacy. Supporting staff understanding of health literacy and how to communicate effectively with people with varying health literacy needs will help you meet some of the requirements of the National Safety and Quality Health Service (NSQHS) Standards.

This fact sheet describes how you can take steps to review and improve your organisation’s wayfinding and navigation. Making your service easier to navigate will improve your health literacy environment and also help you meet some of the requirements of the National Safety and Quality Health Service (NSQHS) Standards.

This fact sheet describes how you can embed health literacy in your policies and processes as a means of fostering consistent practice across your organisation. Taking steps to acknowledge and address health literacy within your organisation’s policies and processes will also help you meet some of the requirements of the National Safety and Quality Health Service (NSQHS) Standards.

This fact sheet provides an introduction to health literacy, and how your organisation’s environment affects how people understand and use your information and services. Taking steps to make your organisation’s environment more accessible will also help you meet some of the requirements of the National Safety and Quality Health Service (NSQHS) Standards.