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The Commission is now operating in accordance with the Caretaker ConventionsExternal link pending the outcome of the 2025 federal election.

Stage 1 – Assessing the context

To ensure that the selected PREM can be a meaningful tool for quality and safety improvement and person-centred care, you need to first think carefully about how you want to use the survey and why. You also need to consider how the PREM can be best used in your organisation, given your existing patient experience work and contextual constraints and enablers.

Stage 1 outcomes

By working through the steps in this stage, you will be able to:

  • Specify why and how you want to use the selected PREM in your organisation
  • Map how the PREM fits with your existing patient experience work and survey tools that may already be in place
  • Write a business case for your organisation’s implementation of the PREM
  • Write a stakeholder engagement plan to get ‘buy in’ form different groups. 

Resources and references

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