References

  1. McSherry R, Pearce P. Clinical governance: a guide to implementation for healthcare professionals 3rd ed: New Jersey: Wiley-Blackwell:2010.
  2. Australian Commission on Safety and Quality in Health Care. National Safety and Quality Health Service Standards user guide for governing bodies. Sydney: ACSQHC; 2019.
  3. Australian Institute of Health and Welfare. Primary health care. Primary health care data development. Canberra: AIHW; 2022.
  4. Australian Government Department of Health and Aged Care. General practice data and electronic clinical decision support. Issues Paper. DoH, 2021 22 September 2022.
  5. World Health Organization. Health inequities and their causes. Geneva: WHO; 2018.
  6. Braveman P, Gruskin S. Defining equity in health. J Epidemiol Community Health 2003 Apr;57(4):254-258.
  7. Australian Commission for Safety and Quality in Health Care. Australian Charter of Healthcare Rights [Internet]. Sydney: ACSQHC; 2019 [cited 2019 Nov 21]. Available from: 
    https://www.safetyandquality.gov.au/our-work/partnering-consumers/australian-charter-healthcare-rights
  8. Australian Digital Health Agency. What is My Health Record? [Internet]. Canberra: Australian Digital Health Agency; 2020 [cited 2023 Mar 12] Available from:
    https://www.myhealthrecord.gov.au/for-healthcare-professionals
  9. Australian Digital Health Agency. My Health Record system participation obligations [Internet]. Canberra: Australian Digital Health Agency; 2022 [cited 2023 Sep 22] Available from: https://www.digitalhealth.gov.au/healthcare-providers/initiatives-and-programs/my-health-record/register-and-set-up-access/participation-obligations
  10. Australian Commission on Safety and Quality in Health Care. National Model Clinical Governance Framework. Sydney: ACSQHC; 2017.
  11. Australian Health Ministers’ Advisory Council’s National Aboriginal and Torres Strait Islander Health Standing Committee. Cultural Respect Framework 2016–2026 for Aboriginal and Torres Strait Islander Health. Canberra: Australian Health Ministers’ Advisory Council; 2016.
  12. Australian Institute of Health and Welfare. Cultural safety in health care for Indigenous Australians: monitoring framework. Canberra: AIHW, 2021 22 September 2022.
  13. Australian Health Practitioner Regulation Agency. Response to public consultation on the National Safety and Quality Primary Healthcare Standards. Melbourne: Ahpra; 2021.
  14. MacKay SC, Smith A, Kyle RG, Beattie M. What influences nurses’ decisions to work in rural and remote settings? A systematic review and meta-synthesis of qualitative research. Rural Remote Health 2021 Mar;21(1):6335.
  15. Gottwald M, Lansdowne GE. Clinical Governance: Improving the quality of healthcare for patients and service users. UK: Open University Press; 2014. Berkshire: 2014.
  16. Primary Health Network. Healthpathways. 2021 22 September 2022.
  17. Australian Commission on Safety and Quality in Health Care. National Safety and Quality Health Service Standards user guide for health services providing care for people with mental health issues. Sydney: ACSQHC; 2018.
  18. Australian Commission on Safety and Quality in Health Care. National Safety and Quality Health Service Standards user guide for acute and community health service organisations that provide care for children. Sydney: ACSQHC; 2018.
  19. Australian Commission on Safety and Quality in Health Care. National Safety and Quality Primary and Community Healthcare Standards. Sydney: ACSQHC; 2021.
  20. Australian Institute of Health and Welfare. Health of people with disability. Canberra: AIHW; 2022.
  21. Aspin C, Brown N, Jowsey T, Yen L, Leeder S. Strategic approaches to enhanced health service delivery for Aboriginal and Torres Strait Islander people with chronic illness: a qualitative study. BMC Health Serv Res. 2012 Jun 8;12:143.
  22. Australian Institute of Health and Welfare. Aboriginal and Torres Strait Islander Health Performance Framework 2020 summary report. Canberra: AIHW; 2020.
  23. Australian Commission on Safety and Quality in Health Care. Review of the key attributes of high-performing person-centred healthcare organisations. Sydney: ACSQHC; 2018.
  24. Australian Commission for Safety and Quality in Health Care. NSQHS Standards user guide for health service organisations providing care for patients with cognitive impairment or at risk of delirium [Internet]. Sydney: ACSQHC; 2019 [cited 2023 Mar].  Available from: /node/3854
  25. Dalton J, Chambers D, Harden M, Street A, Parker G, Eastwood A. Service user engagement in health service reconfiguration: a rapid evidence synthesis. J Health Serv Res Policy. 2016 Jul;21(3):195-205.
  26. Johnson A. Consumer and community engagement in health services: a literature review to support the development of an evidence-based consumer and community engagement strategy for the Women’s and Children’s Health Network, South Australia. Adelaide: Health Consumers Alliance of South Australia and SA Health; 2015.
  27. World Health Organization. Medication without harm. Geneva: WHO; 2017 22 September 2022.
  28. Roughead EE, Semple SJ. Medication safety in acute care in Australia: where are we now? Part 1: a review of the extent and causes of medication problems 2002–2008. Aust New Zealand Health Policy. 2009 Aug 11;6:18.
  29. Harris MF, Zwar NA, Walker CF, Knight SM. Strategic approaches to the development of Australia’s future primary care workforce. Med J Aust. 2011 Jun 6;194(11):S88-91.
  30. Office of the National Rural Health Commissioner. The Ngayubah Gadan Consensus Statement – Rural and Remote Multidisciplinary Health Teams. Canberra: Australian Government; 2023.
  31. Australian Government Department of Health and Aged Care. Preventive Health [Internet]. Canberra: DoH, 2022 [cited 2023 Sep 7] Available from: 
    https://www.health.gov.au/health-topics/preventive-health
  32. Australian Government Department of Health and Aged Care. National Preventive Health Strategy 2021–2030. Canberra: DoH, 2021.
  33. Zenzano T, Allan JD, Bigley MB, Bushardt RL, Garr DR, Johnson K, et al. The roles of healthcare professionals in implementing clinical prevention and population health. Am J Prev Med. 2011 Feb;40(2):261-267.
  34. Australian Institute of Aboriginal and Torres Strait Islander Studies. Proof of Aboriginality. [Internet]: AIATSIS; 2022 [cited 2023 Sep 22]. Available from: 
    https://aiatsis.gov.au/proof-aboriginality
  35. Fortune N, Madden RH, Clifton S. Health and Access to Health Services for People with Disability in Australia: Data and Data Gaps. Int J Environ Res Public Health. 2021 Nov 8;18(21).
  36. Australian Commission on Safety and Quality in Health Care. National Safety and Quality Health Service Standards guide for hospitals. Sydney: ACSQHC; 2017.
  37. Australian Commission on Safety and Quality in Health Care. National Safety and Quality Digital Mental Health Standards. Sydney: ACSQHC; 2020.
  38. Australian Commission on Safety and Quality in Health Care. National Consensus Statement: Essential elements for safe and high-quality end-of-life care [Internet]. Sydney: ACSQHC; 2015 [cited 2023 Mar]. Available from: /node/8534
  39. Australian Commission on Safety and Quality in Health Care. National medication safety and quality scoping study committee report. Sydney: ACSQHC; 2009.
  40. Australian Society of Clinical Immunology and Allergy. What is allergy? Information for patients, consumers and carers. Sydney: ASCIA; 2019.
  41. Australian Society of Clinical Immunology and Allergy. Latex Allergy. Information for patients, consumers and carers. Sydney: ASCIA; 2019.
  42. Healthdirect. Allied health. https://www.healthdirect.gov.au/allied-health (accessed Apr 2020)
  43. Australian Government. About allied health. https://www.health.gov.au/health-topics/allied-health/about (accessed Apr 2020).
  44. Australian Commission for Safety and Quality in Health Care. AURA 2019: third Australian report on antimicrobial use and resistance in human health. Sydney: ACSQHC; 2019.
  45. Australian Commission on Safety and Quality in Health Care. National Safety and Quality Health Service Standards: User Guide for the Review of Clinical Variation in Health Care. Sydney: ACSQHC; 2020.
  46. National Health and Medical Research Council. Australian Guidelines for the Prevention and Control of Infection in Healthcare. Canberra: NHMRC; 2019.
  47. Australian Commission on Safety and Quality in Health Care. A better way to care: safe and high-quality care for patients with cognitive impairment (dementia and delirium) in hospital. Sydney: ACSQHC; 2014.
  48. Australian Commission on Safety and Quality in Health Care. Safety and Quality Improvement Guide Standard 6: Clinical Handover. Sydney: ACSQHC; 2012.
  49. Australian Commission on Safety and Quality in Health Care. Australian Open Disclosure Framework. Sydney: ACSQHC; 2013.
  50. The High 5’s Project Standard Operating Protocol for Medication Reconciliation. Assuring Medication Accuracy at Transitions of Care: Medication Reconciliation. World Health Organization Geneva: WHO; 2014.
  51. Graham ID, Harrison MB. Evaluation and adaptation of clinical practice guidelines. Evidence-based Nursing 2005;8(3):68-72.
  52. Carer Recognition Act; (2010).
  53. Australian Commission on Safety and Quality in Health Care. National Model Clinical Governance Framework. Sydney: ACSQHC; 2022.
  54. Health Consumers NSW. The role of health consumer representatives [Internet]. NSW: HCNSW  [cited 2023 Mar 13]. Available from: https://hcnsw.org.au/training-resources/resources/consumers-toolkit/becoming-a-consumer-representative/the-role-of-health-consumer-representatives/
  55. Hoffman T, Legare F, Simmons M, McNamara K, McCaffery K, Trevena L, et al. Shared decision making: What do clinicians need to know and why should they bother? Medical Journal of Australia 2014;201(1):35-39.
  56. Disability Discrimination Act (1992).
  57. World Health Organization. Toward a common language for functioning, disability and health: The International Classification of functioning, disability and health. Geneva: WHO; 2002.
  58. General Medical Council. Treatment and care towards the end of life: good practice in decision making [Internet]. UK: GMC, 2010 Jul [updated Mar 15; cited 2023 Jul 16]. Available from: http://www.gmc-uk.org/professional-standards/professional-standards-for-doctors/treatment-and-care-towards-the-end-of-life
  59. Lamberts H, Hofmans-Okkes I. Episode of care: a core concept in family practice. The Journal of family practice. 1996 Feb;42(2):161-167.
  60. Field M, Lohr K, editors. Guidelines for clinical practice: from development to use. Washington DC: National Academy Press; 1992.
  61. Australian Digital Health Agency. Registration overview [Internet]. [cited 2020 March 12]. Available from: https://www.myhealthrecord.gov.au/for-healthcare-professionals/howtos/registration-overview
  62. Healthcare Identifers Act (2010).
  63. Services Australia. About the HI Service [Internet]. 2019 [cited 2023 Mar 12]. Available from: https://www.servicesaustralia.gov.au/registering-to-use-healthcare-identifiers-hi-service-for-individual-healthcare-providers
  64. Government of Western Australia Department of Health. Allied Health and Health Science Regulated and Self-regulating Professions [Internet]. WA: WA DoH [cited 2023 Mar]. Available from: https://www.health.wa.gov.au/Articles/A_E/Allied-Health-and-Health-Science-Regulated-and-Self-regulating-Professions
  65. Virtue T, Rainey J. Healthcare Industry. In: Virtue T, Rainey J, editors. HCISPP Study Guide. Boston: Syngress; 2015:5–31.
  66. Cohen MR. Medication Errors. Washington, DC: American Pharmacists Association; 2007.
  67. Institute for Safe Medication Practices. ISMP’s List of High-Alert Medications [Internet]. USA: IMSP; 2008 [cited 2023 Apr 20]. Available from: http://www.ismp.org/Tools/highalertmedications.pdf
  68. Centers for Disease Control and Prevention. Infection Control [Internet]. USA: IMSP; 2008 [cited 2023 Apr 20]. Available from: https://www.cdc.gov/infectioncontrol/spread/index.html
  69. Cruickshank M, Ferguson J, editors. Reducing Harm to Patients from Health Care Associated Infection: The Role of Surveillance. Sydney: ACSQHC; 2008.
  70. UNESCO Institute of Statistics. Information and communication technologies (ICT) [Internet]. Quebec: UNESCO; 2020 [cited 2020 Aug 12]. Available from: http://uis.unesco.org/en/glossary-term/information-and-communication-technologies-ict
  71. American Medical Association. Informed consent [Internet]. USA: AMA [cites 2023 March 13]. Available from: https://www.ama-assn.org/delivering-care/ethics/informed-consent
  72. Carey-Hazell K. Improving patient information and decision making. The Australian Health Consumer : Consumers Health Forum of Australia 2005; 1:21–22.
  73. Runciman WB. Shared meanings: preferred terms and definitions for safety and quality concepts. The Medical Journal of Australia 2006;184 (10):S41-S43.
  74. World Health Organization. Leadership and Management.  Operations Manual for Delivery of HIV Prevention, Care and Treatment at Primary Health Centres in High-Prevalence, Resource-Constrained Settings. Geneva: WHO Press; 2008.
  75. Lexico. Mandatory [Internet]. 2020 [cited 2023 Mar 13]. Available from: https://www.dictionary.com/browse/mandatory
  76. Australian Pharmaceutical Advisory Council. Guiding principles for medication management in the community. Canberra: Commonwealth of Australia; 2006.
  77. American Society of Health-System Pharmacists. ASHP guidelines on a standardized method for pharmaceutical care. American Journal of Health-System Pharmacy 1996;53:1713–1716.
  78. American Society of Hospital Pharmacists. ASHP statement on pharmaceutical care. American Journal of Hospital Pharmacy 1993;50:1720–1723.
  79. NPS Medicinewise. Keeping a medicines list [Internet]. Healthdirect; 2017 [reviewed 2021 Dec 6; 2023 Mar 13]. Available from: https://www.nps.org.au/consumers/keeping-a-medicines-list#how-will-a-medicines-list-help-me?%C2%A0
  80. Australian Pharmaceutical Advisory Council. Guiding principles to achieve continuity in medication management. Canberra: Commonwealth of Australia; 2005.
  81. NPS Medicinewise. Medicines List. NPS Medicinewise; 2018.
  82. Saint-Pierre C, Herskovic V, Sepúlveda M. Multidisciplinary collaboration in primary care: a systematic review. Family Practice 2017;35(2):132-141.
  83. Barach P, Small SD. Reporting and preventing medical mishaps: lessons from non-medical near miss reporting systems. Bmj 2000 Mar 18;320(7237):759-763.
  84. Australian Commission on Safety and Quality in Health Care. Open Disclosure Standard. Sydney: ACSQHC; 2008.
  85. Institute for patient- and family-centered care. Patient- and Family-Centered Care [Internet]. USA; 2004 [cited 2023 Mar 13]. Available from: https://www.ipfcc.org/about/pfcc.html
  86. Australian Commission on Safety and Quality in Health Care. Patient-centred Care: Improving quality and safety through partnerships with patients and consumers. Sydney: ACSQHC; 2011.
  87. World Health Organization, editor. Declaration of Alma-Ata. Proceedings of the International Conference on Primary Health Care; 1978 Sep 12; Alma-Ata USSR: WHO, 1978.
  88. Australian Institute of Health and Welfare. Australia’s health 2018. Australia’s health series. Canberra: AIHW; 2018.
  89. Lexico. Process. [Internet]  [cited 2023 Mar 13]. Available from: https://www.dictionary.com/browse/process
  90. Batalden P, Davidoff F. What is “quality improvement” and how can it transform healthcare? Quality and Safety in Health Care 2007;16(1):2-3.
  91. Standards Australia. AS/NZS 4187:2014 Reprocessing of reusable medical devices in health service organizations. Sydney: Standards Australia; 2014.
  92. National Patient Safety Agency. Healthcare risk assessment made easy. London, UK: NHS; 2007.
  93. Australian Commission on Safety and Quality in Health Care. Safety and Quality Improvement Guide Standard 1: Governance for Safety and Quality in Health Service Organisations. Sydney: ACSQHC; 2012.
  94. Australian Wound Management Association. Pan Pacific Clinical Practice Guideline for the Prevention and Management of Pressure Injury. Osborne Park, WA: Cambridge Media; 2012.
  95. Royal Australian and New Zealand College of Psychiatrists. Self-harm: Australian treatment guide for consumers and carers. Melbourne: RANZCP; 2009.
  96. Australian Commission on Safety and Quality in Health Care. OSSIE Guide to Clinical Handover Improvement. Sydney: ACSQHC; 2010.
  97. Australian Digital Health Agency. Clinical Terminology [Internet]. [cited 2023 Mar 12]. Available from: https://developer.digitalhealth.gov.au/resources/services/national-clinical-terminology-service-ncts
  98. The Department of Health. Telehealth [Internet]. Canberra: DoH 2020 [cited 2020 Aug 12]. Available from: https://www1.health.gov.au/internet/main/publishing.nsf/Content/e-health-telehealth
  99. National Transitions of Care Coalition. Transitions of Care Measures: Paper by the NTOCC Measures Work Group. Washington DC: NTOCC; 2008.
  100. NSW Health. NSW Virtual Care Strategy 2021–2026. Sydney: NSW Health; 2022.
Back to top