Partnering with Consumers Case Study: John Fawkner Private Hospital
This case study is one of eight, designed to assist other health services working to embed person-centred care. It highlights the person-centred approaches and strategies that John Fawkner Private Hospital uses to partner with consumers.
John Fawkner Private Hospital, part of Healthscope Hospitals, provides services to a culturally diverse community, and many patients are older and/or have complex or chronic conditions. In its original 2018 case study, the workforce spoke extensively about the hospital’s strong culture, with patients cared for ‘as part of our family’. Since then, the hospital has been through a major redevelopment. It now has critical care, inpatient, day surgery and operating facilities, and more upgrades are happening. During this growth, the hospital has worked hard to maintain its sense of family and strong focus on person-centred care, partially through its Back to Bedside program, consumer engagement strategies and workforce culture. Delivering person-centred care was particularly evident in 2020, when the hospital cared for many people from aged care homes with COVID-19 amid strict lockdowns and visitor restrictions.
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