Case studies for delivering person-centred care and implementing the Partnering with Consumers Standard

Person-centred approaches and consumer partnerships

Person-centred approaches and strong partnerships with consumers are critical to achieving better health outcomes for communities and better value for health services.

Health service organisations across Australia are prioritising efforts to embed person-centred care and consumer partnerships – both to implement the Partnering with Consumers Standard of the National Safety and Quality Health Service Standards and to improve their performance more broadly.

These case studies are designed to assist health services on this journey. They provide an overview of how eight health services across Australia are delivering person-centred care and working towards achieving the Partnering with Consumers Standard.

The case studies cover a mix of health services that are at different stages of their journey. They were developed through consultations with executive teams and senior managers, the clinical and corporate workforce, and consumer representatives. They highlight some practical examples of good practice and key learnings to assist other organisations working to embed person-centred care.

The case studies were developed as two sets of four. The first set focuses on implementing the Partnering with Consumers Standard. The second set follows on and updates case studies developed in 2018 for the review of attributes of high-performing person-centred healthcare organisations.

Attributes of high-performing person-centred healthcare organisations and the Partnering with Consumers Standard

Key themes and good practice examples in the case studies have been aligned with the four criteria of the Partnering with Consumers Standard and the seven attributes of high-performing person-centred healthcare organisations.