The Commission has developed information, tools and resources to help support consumers engagement with, and understanding of, safe and high-quality health care.
These case studies are designed to assist health services on the journey to embed person-centred care and consumer partnerships.
Partnering with consumers is a key priority of the Commission. It is about actively working with people who use the healthcare system to ensure that care is safe, high-quality and meets people’s needs. It is embedded in health service organisations through the Partnering with Consumers Standard.
The Commission has translated some key information for consumers into community languages.
The Partnering with Consumers Standard was introduced in the first edition of the NSQHS Standards.
The Commission has developed a range of supportive resources on partnering with consumers and person-centred care.
Partnering with Consumers was introduced in the first edition of the NSQHS Standards and has been expanded in the second edition.
Monitoring, measuring and evaluating consumer partnerships is vital to ensure that these partnerships achieve their objectives and meet the needs of patients, carers, families, consumers, the workforce and the health service.
The Commission has developed range of resources describing the attributes of high-performing person-centred healthcare organisations.
Seven key attributes common in high-performing person-centred healthcare organisations have been identified. Collectively, the seven attributes provide an ideal organisational model for supporting consistent and excellent person-centred care.
The Commission has developed an online education module on shared decision-making that focuses on communicating risk.
The National statement on health literacy is Australia’s national approach to addressing health literacy.
Person-centred care is widely recognised as a foundation to safe, high-quality health care. It is care that respects and responds to the preferences, needs and values of patients and consumers.
The Commission has developed resources to help you talk to you healthcare provider about what is important to you, your treatment options, and to help you share decisions about your care.
The Commission has undertaken four environmental scans to consider the content and quality of consumer information about cataract surgery, tonsillectomy in children, heavy menstrual bleeding, and birth options.
The Commission has developed information for consumers on some key safety and quality issues, and health conditions.
The Australian Charter of Healthcare Rights describes the rights that you, or someone you care for, can expect when receiving health care.
The Commission has developed a range of resources for consumers, clinicians and health service organisations to support improvements in health literacy.
Top Tips for Safe Health Care is designed to help consumers, their families, carers and other support people get the most out of their health care.