The Commission has developed a range of resources for consumers, clinicians and health service organisations to support improvements in health literacy.
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The health care that people receive in the last years, months and weeks of their lives can help to minimise the distress and grief associated with death and dying for the individual, and for their family, friends and carers.
Implementing the National Safety and Quality Digital Mental Health (NSQDMH) Standards is voluntary for digital mental health service providers. Providers include non-government, public or private organisations, or individuals who make a digital mental health service available for others to use. Service providers using the NSQDMH Standards should have systems and processes in place to reduce the risk of harm, protect privacy and increase confidence and assurance in the quality of their digital mental health services.
Annual revalidation is a method of ensuring all Hand Hygiene Auditors and Hand Hygiene Auditor Educators remain up to date with their knowledge of the 5 Moments and audit practices. This ensures valid and reliable data for the National Hand Hygiene Initiative (NHHI).
Goals of care describe what a patient wants to achieve during an episode of care, within the context of their clinical situation. Goals of care are the clinical and personal goals for a patient’s episode of care that are determined through a shared decision-making process.
Reviewing the delivery of comprehensive care is important for ensuring patients are receiving care that meets their clinical and personal needs; that risks are efficiently and effectively identified and mitigated; that the agreed comprehensive care plan is achieving what it aimed to; and that patient goals and expectations are being met.
Communicating for safety involves the accurate and careful exchange of information about a person's care between treating clinicians, members of a multidisciplinary team, and between clinicians and patients, families and carers.
To focus care on patients’ needs, and determine the most appropriate model of care for the patient, it is important that health services identify and assess patients’ risk of harm. Identifying patients who may be at risk of harm, and mitigating the risks for those patients is a core part of comprehensive care planning and treatment.
PREMs are recommended as a resource to prioritise and inform local safety and quality improvement, to stimulate meaningful discussion with consumers, and to help organisations to keep track of their move towards patient-centred care.
Data on hand hygiene compliance are collected by states and territories for all public health service organisations, and by many private health service organisations, and reported nationally three times per year for the National Hand Hygiene Initiative (NHHI).
The Commission has developed a suite of resources to assist health service organisations to implement AS 5369:2023 Reprocessing of reusable medical devices and other devices in health and non-health related facilities.
The Commission contributes to e-Health safety by optimising safety and quality in the rollouts of digital clinical systems. It focuses on hospital medication management programs and discharge summaries, and uses e-Health initiatives to improve the safety and quality of health care, including antimicrobial stewardship.
An overview of the identification, selection, modification and testing of the survey.
The Commission has developed a number of videos and webinars on shared decision making.
The Commission has developed resources to support residential care providers and software vendors to implement and optimise their electronic National Residential Medication Chart (eNRMC) medication management systems.
The NHHI LMS hosts the hand hygiene, infection prevention and control modules and hand hygiene auditor online learning.
The Third and Fourth Degree Perineal Tears Clinical Care Standard includes seven quality statements describing the key components of care that women can expect during pregnancy, labour and birth, as well as the care they should receive if they experience a third or fourth degree perineal tear.