Developed by consumers for consumers, the Guide explains how to strengthen consumer partnerships at all levels of the health system to support person-centred care and drive positive change.
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Integrating clinical governance
Frequently asked questions help explain the Partnering with Consumers Standard and the related changes accompanying the second edition of the NSQHS Standards.
Applying quality improvement systems
Leaders of a health service organisation develop, implement and maintain systems to partner with consumers. These partnerships relate to the planning, design, delivery, measurement and evaluation of care. The workforce uses these systems to partner with consumers.
The Partnering with Consumers Standard was introduced in the first edition of the NSQHS Standards.
Partnerships in healthcare governance planning, design, measurement and evaluation
Partnering with consumers is a key priority of the Commission. It is about actively working with people who use the healthcare system to ensure that care is safe, high-quality and meets people’s needs. It is embedded in health service organisations through the Partnering with Consumers Standard.
Healthcare services develop, implement and maintain systems to partner with consumers in their own health care.
These case studies are designed to assist health services on the journey to embed person-centred care and consumer partnerships.
The Commission has developed a range of supportive resources on partnering with consumers and person-centred care.
Communication that supports effective partnerships
Systems are designed and used to support patients, carers, families and consumers to be partners in healthcare planning, design, measurement and evaluation.