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Identifying and setting goals of care is an important aspect of shared decision making for consumers, clinicians and health service organisations.

These case studies highlight the person-centred approaches and strategies used by other Australian and international healthcare organisations, to assist other organisations working to embed person-centred care.

There are many different tools and resources that can help consumers and healthcare professionals share decisions together.

In this six-part Consumer Insights Video Series, you can hear from consumer representatives working in health care. Across the series, consumers share their perceptions, experiences and recommendations, helping to raise awareness and inspire positive change.

The Commission has developed a range of resources for consumers, clinicians and health service organisations to support improvements in health literacy.

Person-centred care is a way of supporting greater involvement of consumers in health care, which in turn creates better health outcomes. Over the past two decades, person-centred care has become internationally recognised as a dimension of delivering high-quality health care.

Awarding accreditation to a health service organisation provides assurance to the community that the organisation meets expected patient safety and quality standards.

Person-centred care is widely recognised as a foundation to safe, high-quality health care. It is care that respects and responds to the preferences, needs and values of patients and consumers.

Decision support tools can encourage shared decision making by informing discussions between clinicians and consumers.

The Commission has developed information for consumers on some key safety and quality issues, and health conditions.