Systems are in place for effective and coordinated communication that supports the delivery of continuous and safe care for patients.
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Systems are in place to support clinicians to deliver comprehensive care.
Systems are in place to support and promote prevention and control of infections, improve antimicrobial stewardship and support appropriate, safe and sustainable use of infection prevention and control resources.
Leaders of a health service organisation describe, implement and monitor systems to reduce the occurrence of medication incidents, and improve the safety and quality of medicines use. The workforce uses these systems.
The Commission has developed resources to assist health service organisations align their patient safety and quality improvement programs using the framework of the National Safety and Quality Health Service (NSQHS) Standards.
Leaders of a health service organisation have a responsibility to the community for continuous improvement of the safety and quality of their services, and ensuring that they are patient centred, safe and effective.
Planning for comprehensive care
Seven key attributes common in high-performing person-centred healthcare organisations have been identified. Collectively, the seven attributes provide an ideal organisational model for supporting consistent and excellent person-centred care.
The Commission has developed resources to help you talk to you healthcare provider about what is important to you, your treatment options, and to help you share decisions about your care.
The Australian Commission on Safety and Quality in Health Care has developed resources for health services to support implementation of the National Clinical Trials Governance Framework.
The Commission has developed range of resources describing the attributes of high-performing person-centred healthcare organisations.
Collaboration and teamwork
People receiving care have a unique perspective on the day-to-day running of a health service and how this affects them. Patient experience captures the events and experiences relevant to patients in health care, and how often it happens.
Developing the comprehensive care plan
Communicating critical information
Want to work in a vibrant culture with people dedicated to protecting the public from harm and improving the quality of health service provision?
Leaders of a health service organisation establish and maintain systems and processes to support clinicians to deliver comprehensive care, and establish and maintain systems to prevent and manage specific risks of harm to patients during the delivery of health care. The workforce uses the systems to deliver comprehensive care and manage risk.
Escalating care
These frequently asked questions provide background on implementation of the National Safety and Quality Mental Health Standards for Community Managed Organisations (NSQMHCMO Standards).