Diversity and high-risk groups
Feedback and complaints management
Feedback and complaints management
Incident management and open disclosure
Incident management systems and open disclosure
Safety and quality systems are integrated with governance processes to enable organisations to actively manage and improve the safety and quality of health care for patients.
Risk management
Measurement and quality improvement
Measurement and quality improvement
Policies and procedures
Leaders of a health service organisation have a responsibility to the community for continuous improvement of the safety and quality of their services, and ensuring that they are patient centred, safe and effective.
Leaders at all levels in the organisation set up and use clinical governance systems to improve the safety and quality of health care for patients.
Clinical leadership
Organisational leadership
Organisational leadership
Organisational leadership
Governance, leadership and culture
Governance, leadership and culture