Patients and consumers

  • Provide feedback, complaints and compliments about experiences of the environment of the health service organisation, including
    • participating in patient experience surveys

Patients and consumers

  • Provide feedback, complaints and compliments about experiences in the health service, including
    • participating in patient experience surveys

Patients and consumers

  • Provide feedback, complaints and compliments about experiences in the health service organisation, including
    • participating in patient experience surveys

Patients and consumers

  • Use organisational systems and processes to contribute to the planning, design and operation of the health service organisation

To support the delivery of safe and high-quality care for patients and consumers, the Australian Commission on Safety and Quality in Health Care has developed the National Model Clinical Governance Framework.

Safe use of electronic handover tools

2009
Guide, user guide or guidelines

Produced by South Australia Department of Health and University of Tasmania - SafeTECH: Safe tools for electronic clinical handover as part of the National Clinical Handover Initiative Pilot Program.

Handover ID card

2009
Other resource

Produced by Deakin University in collaboration with Cabrini, The Alfred and Epworth Hospitals - Inter-professional communication and team climate in complex clinical handover situations (in Post Anaesthesia Care Unit): issues for safety in the private sector as part of the National Clinical Handover Initiative Pilot Program.

PACT poster

2009
Poster or graphic

Produced by Albury-Wodonga Private Hospital - The PACT Program: Communication training and team training to support handover as part of the National Clinical Handover Initiative Pilot Program.

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