Staff wellbeing and teamwork can help to support effective person-centred care. Research shows that patient experiences are better when healthcare staff feel they have a good working environment, low emotional exhaustion, and support from their coworkers and managers.
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Evaluation and monitoring are critical aspects of any performance improvement. Evaluation should be conducted to identify areas of need, and ongoing monitoring should measure improvement and assist in the maintenance of standards.
Person-centred care is a way of supporting greater involvement of consumers in health care, which in turn creates better health outcomes. Over the past two decades, person-centred care has become internationally recognised as a dimension of delivering high-quality health care.
Connect with us for the best in person-centred care.
The Network brings together people from Australia and beyond with a shared interest in strengthening the delivery of person-centred care, through peer support and shared learning.
The Commission is hosting a series of free online webinars to highlight the importance of person-centred care for consumers, organisations and healthcare professionals. The webinars will promote successful projects or initiatives that demonstrate practical examples of person-centred care.
The Commission leads and coordinates national initiatives to reduce harm associated with transitions of care. This work addresses the risks for patients moving between healthcare providers including primary, community, acute, subacute, and aged and disability care. Information developed by the Commission helps health service organisations and clinicians identify and implement strategies for improvement.
Information for healthcare services to guide practice and monitor improvement using the clinical care standard, and resources to support implementation.
This page includes resources for implementation of the Preventing and Controlling Infections Standard of the National Safety and Quality Health Service (NSQHS) Standards and National Safety and Quality Primary and Community Healthcare Standards (Primary and Community Healthcare Standards).
The National Pathology Accreditation Advisory Council (NPAAC) is responsible for developing and maintaining the accreditation standards for pathology laboratories in Australia.
The Psychotropic Medicines in Cognitive Disability or Impairment Clinical Care Standard provides guidance to clinicians, healthcare services and consumers on the safe and appropriate use of psychotropic medicines.
This national standard was released by the Commission on 9 May 2024.
Information for healthcare services to guide practice and monitor improvement using the clinical care standard, and resources to support implementation.
World Patient Safety Day, celebrated on 17 September each year, is a World Health Organization global initiative focused on promoting safer healthcare practices and minimising patient harm.
The Commission has developed guidance on clinical care components of the strengthened Aged Care Quality Standards whose focus is to protect older people from harm and improve their clinical care.
The Commission has developed culturally appropriate resources for Aboriginal and Torres Strait Islander peoples to raise awareness of sepsis.
Developed by consumers for consumers, the Guide explains how to strengthen consumer partnerships at all levels of the health system to support person-centred care and drive positive change.