Person-centred care in practice webinar series

In this episode we heard from Western Health about their Lived Experience Advisor Program (LEAP) which combines expert knowledge with lived experiences to address power imbalances within health services.

The webinar also has a question and answer session with a panel including Lived Experience Advisors.

The full list of questions and answers is also available. 

Questions and answers - Webinar 1: Take the LEAP: Harnessing Lived Experience for Best Care

2024

Other resource

In this episode we heard from Metro South Health about their "Have Your Say" initiative, which is an inclusive and person-centred system for handling complaints and compliments. This initiative maximises accessibility for consumers by offering multiple submission options available in ten different languages.

The webinar also has a question and answer session with a panel including Lived Experience Advisors.

The full list of questions and answers is also available. 

Questions and answers - Webinar 2: Better Together: Transforming healthcare complaints

2025

Other resource

This webinar is the first episode in the person-centred care in practice webinar series and provides:

• An overview of person-centred care and the key attributes of high-performing person-centred healthcare organizations
• Information about Sydney Local Health District - RPA Virtual Hospital’s unique person-centred model of care

The webinar also has a question and answer session.

This webinar is the second episode in the person-centred care in practice webinar series. It explores approaches and strategies that John Fawkner Private Hospital, a medium-sized private hospital in Victoria, uses to plan, implement and evaluate consumer partnership activities, and to enhance person-centred care at all levels of the organisation.

The webinar also has a question and answer session with a panel including consumer representatives.

In the third webinar, Personalised Care – An International Perspective, we hear from NHS England about how their comprehensive model of personalised care helps to establish a whole-population approach to supporting people of all ages and their carers to manage their health and well-being, build community resilience, and make informed decisions.

In the fourth webinar, Health Literacy and Person-centred Care, we heard from Illawarra Shoalhaven Local Health District (ISLHD) about their journey to become a health literate organisation and the impact of health literacy on delivering person-centred care.

The webinar also has a question and answer session with a panel including consumer representatives.

Download the ISLHD resources:

Patient information Portal Resources - Illawarra Shoalhaven Local Health District (ISLHD)

2023

Other resource

In the fifth webinar, Giving Consumers a Voice in Paediatric Care, we heard from Perth Children’s Hospital about their project on adapting and validating the Australian Hospital Patient Experience Question Set (AHPEQS) for paediatric care and how capturing the parent-reported experience of carers in paediatric settings can improve the delivery of person-centred care.

The webinar also has a question and answer session.

Webinar 6: Person-centred Care in Primary Care

In the sixth webinar, Person-centred Care in Primary Care, we heard from Brisbane South Primary Health Network (PHN) how their Person-centred Care Practice Initiative and toolkit support practices to work towards becoming more person-centred through a range of resources and activities.

The webinar also has a question and answer session.