Person-centred care in practice webinar series
The Commission is hosting a series of free online webinars to highlight the importance of person-centred care for consumers, organisations and healthcare professionals. The webinars will promote successful projects or initiatives that demonstrate practical examples of person-centred care.
About
The series is aimed at health service managers, clinicians, patient experience managers, consumer engagement staff, academics, and consumer representatives.
Hear from industry experts about everything from practical guidance and implementation to improved patient outcomes through real-life case studies.
All episodes of this webinar series have engaging question and answer sessions.
Register now for Webinar 2
Better Together: Transforming healthcare complaints
In this episode, we will:
- Hear from Metro South Health about:
- Integrating consumer partnerships in clinical governance to support meaningful partnerships as a central principle of the health service.
- Undertaking an innovative redesign project focused on improving user-friendliness and equity of access to the consumer complaints and compliments system.
- Take part in a live Q&A session.
Wednesday 2 April 2025, 11:00am – 12:00pm AEDT