This report, Windows into Safety and Quality in Health Care 2011, builds upon the previous years’ Windows reports and offers perspectives on a range of healthcare safety and quality matters in a number of settings. In part, it provides a review of the activities of the past five years. It also anticipates some of the emerging issues and challenges that the Commission may address, including the culture of health care, the importance of patient-centred care, and safety and quality in primary care.

In 2008 and 2009, the Commission published Windows into Safety and Quality in Health Care which offers a broad review of safety and quality issues in a number of areas.

This report, Windows into Safety and Quality in Health Care 2010, builds upon these previous reports and offers insight into a range of healthcare safety and quality matters in a number of settings and from various perspectives. For the first time, we are including a perspective on services for Aboriginal and Torres Strait Islander peoples.

The Australian Commission on Safety and Quality in Health Care reports annually on the state of healthcare safety and quality in Australia.

The Windows into Safety and Quality in Health Care 2008 provides windows onto a range of safety and quality issues. It offers safety and quality insights in a number of settings and from various perspectives.

Chapters in this report include: