The National Safety and Quality Digital Mental Health (NSQDMH) Standards aim to improve the quality of digital mental health service provision, and to protect service users and their support people from harm.
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Medication review
Leaders of a health service organisation set up and maintain systems and processes to support effective communication with patients, carers and families; between multidisciplinary teams and clinicians; and across health service organisations. The workforce uses these systems to effectively communicate to ensure safety.
Understanding the characteristics of organisations that deliver excellent person-centred care can help guide improvement across the healthcare system.
Healthcare variation – why does it happen and what can we do about it? Our online Better Care Everywhere: Healthcare variation in practice program series will answer these questions and more in the first program of its kind dedicated to reducing unwarranted variation in clinical care across Australia.
This series is part of the Commission's wider Better Care Everywhere initiative which brings together the wide range of guidance, tools and resources developed by the Commission to provide a comprehensive approach to appropriate and sustainable health care.
The Commission is seeking real-world case studies from health service organisations to share experiences of implementing the Comprehensive Care Standard.
Predicting, preventing and managing self-harm and suicide
The Commission works with national and international partners to improve the safety of medicines naming and labelling.
The principles of person-centred care can help to support patient safety. The communication, culture and systems within healthcare organisations all play a role in fostering patient safety.
The National statement on health literacy is Australia’s national approach to addressing health literacy.
Health literacy is about how people understand information about health and health care, and how they apply that information to their lives, use it to make decisions and act on it.
Question Builder is a free online tool to help you think about the questions you might like to ask your doctor, and to prepare for questions they may ask you when you go to an appointment.
The Commission does not manage complaints about health care.
The information on this page will guide you through the complaints process, including links to where you can make a complaint in Australia.
Building effective and ongoing relationships with Aboriginal and Torres Strait Islander communities, organisations and groups that represent or service this population.
Healthcare services have a responsibility to the community for continuous improvement of the safety and quality of their services, and ensuring they are person centred, safe and effective.
The health care that people receive in the last years, months and weeks of their lives can help to minimise the distress and grief associated with death and dying for the individual, and for their family, friends and carers.
Goals of care describe what a patient wants to achieve during an episode of care, within the context of their clinical situation. Goals of care are the clinical and personal goals for a patient’s episode of care that are determined through a shared decision-making process.
These FAQs answer some common questions about the Comprehensive Care Standard, and more generally what comprehensive care means in the Australian health system.